Report abuse and appeal a decision

1. How this page works

Every route below now has a form. The form asks for exactly what we need to act, so a report sent through it is the fastest route and the one least likely to be closed for a missing element. Each section links its form and says what it collects.

Email still works as a fallback. One address receives all of these: [email protected]. If you email instead of using the form, put the exact subject line in the subject field and include everything the section lists — the subject line is how we sort them.

Vibely is operated by Mana Intelligence Private Limited, incorporated in India.

2. Report illegal content or an abusive app

Use this route for anything hosted on Vibely that you believe is illegal, or that breaches our Acceptable Use Policy at /acceptable-use. That includes apps published on a vibelyagent.com subdomain or on a custom domain connected through Vibely, preview links, and project content.

Report it at /abuse/report. The form asks you to pick the rule you believe was broken and to paste the URL, which is what lets us route it without a round trip. This is our notice-and-action route, including for users and authorities in the European Union.

Fallback: email [email protected] with the subject line "Illegal content report". A valid notice, by either route, contains all four of the following:

• The exact URL of the content or app. One report per URL where you can — a list of twenty links with one paragraph of explanation is hard to act on.
• A clear explanation of why the content is illegal or breaches the Acceptable Use Policy, specific enough that someone who has not seen it can check. Name the law or the clause where you can.
• Your name and an email address we can reply to. You may ask us to withhold your identity from the person who published the content, and we will, unless we are legally required to disclose it. You may omit your name entirely for reports involving child sexual abuse material or a credible threat to life.
• A statement that you believe, in good faith, that the information in your report is accurate and complete.

3. What happens after an illegal content report

We confirm receipt by email within one business day — we read this address on Indian business days and do not staff nights or weekends. We decide within 10 business days of receipt and tell you the outcome and the reason for it. If a report is complex enough that we cannot decide in 10 business days, we will say so and give you a revised date rather than go quiet.

Where we act on a report, we tell the affected user what we removed or restricted, the ground we acted on, whether the decision was made by a person or by automated means, and how to appeal — see "Appeal a takedown of a project or published app" below. Where we decide not to act, we tell you why.

Reports of child sexual abuse material and credible threats of violence are actioned immediately and referred to the relevant authorities, as stated in our Acceptable Use Policy. They do not wait for the timeline above.

Repeatedly sending reports that are manifestly unfounded, and repeatedly publishing manifestly illegal content, will both lead to suspension.

4. Report copyright infringement (DMCA)

Copyright takedown requests have their own route and their own required elements. Send one at /abuse/dmca. The form carries the good-faith and penalty-of-perjury statements the law requires, so you cannot accidentally send an incomplete notice.

Fallback: email [email protected] with the subject line "DMCA notice". The full list of what a notice must contain is at /dmca. Do not send copyright complaints through the illegal content route above — they will be redirected and you will lose time.

5. Submit a copyright counter-notice

If we removed or disabled your content in response to a copyright notice and you believe that was a mistake or a misidentification, you can ask us to put it back.

Use /abuse/dmca-counter. Fallback: email [email protected] with the subject line "DMCA Counter-Notice". Either way, include:

• Identification of the content that was removed and the URL where it appeared before removal.
• A statement, under penalty of perjury, that you have a good-faith belief the content was removed or disabled as a result of mistake or misidentification.
• Your name, address, telephone number, and email address.
• A statement that you consent to the jurisdiction of the United States federal district court for the judicial district in which your address is located, or, if your address is outside the United States, any judicial district in which Vibely may be found, and that you will accept service of process from the person who submitted the notice or their agent.
• Your physical or electronic signature.

6. What happens after a counter-notice

We forward your counter-notice, including the contact details in it, to the person who sent the original complaint. If they do not tell us within 10 business days that they have filed a court action seeking to restrain you from the activity in question, we may restore the content. In practice that means restoration between 10 and 14 business days after we receive a valid counter-notice.

7. Report trademark infringement

Use this route if an app, project, or account on Vibely uses your trademark in a way that is likely to confuse people about its source.

Send it at /abuse/trademark. Fallback: email [email protected] with the subject line "Trademark complaint". Either way, include:

• The mark you own, its registration number and the jurisdiction it is registered in, or an explanation of the unregistered rights you rely on.
• The goods and services the registration covers.
• The exact URL where the mark is being used on Vibely, and where on the page it appears.
• Why the use is likely to cause confusion. A similar name in an unrelated field usually is not.
• Your name, the rights holder you act for, and an email address we can reply to.
• A statement that you believe, in good faith, that the use is not authorised by you, your agent, or the law, and that the information in your complaint is accurate.

8. Submit a trademark counter-notice

If we acted on a trademark complaint and you believe the use was lawful — you hold a registration of your own, the use is descriptive or nominative, or the complainant has no rights in your territory or field — tell us.

Use /abuse/trademark-counter. Fallback: email [email protected] with the subject line "Trademark counter-notice". Either way, include:

• What was removed and the URL where it appeared.
• Why the use is lawful, with any registration numbers or evidence of prior use you rely on.
• Your name, address, and email address.
• A statement that the information you have given is accurate.

9. Appeal an account suspension

If we suspended or terminated your account and you believe that was wrong, appeal at /abuse/account-appeal. Use the email address on the account, and say which rule we told you we acted on. Fallback: email [email protected] with the subject line "Account suspension appeal", from the account email. Include the workspace name, the date of the suspension, and why you believe the decision was wrong. If the suspension followed a breach you have since fixed, say what you changed.

We confirm receipt within one business day and decide within 10 business days. A person reviews every appeal — not the system that made the original decision. If we reverse the decision we restore the account and its projects. If we uphold it, we tell you the ground.

An appeal does not pause billing and it does not create a refund right. What is and is not refundable is set out at /terms-of-service: where we suspend or terminate for material breach, fraud or abuse, any remaining credits are forfeited and the fees for the period you are in are not refunded, except where the law that applies to you requires otherwise.

10. Appeal a takedown of a project or published app

If we removed, unpublished, or restricted a specific project or published app rather than your whole account, appeal at /abuse/project-appeal. The form asks for the project URL and the rule we cited. Fallback: email [email protected] with the subject line "Takedown appeal", including the project name, the URL, the date, and why you believe the decision was wrong.

We confirm receipt within one business day and decide within 10 business days. A person reviews it. If we reverse the decision we restore the project and republish it at the same host.

Appeal while the project still exists. We can restore a project we disabled. We cannot restore one you deleted yourself: deleting a project tears down its published site and purges its files in the same operation, with no grace period and no undo — see /privacy-policy.

11. Report a security vulnerability

Do not use the routes above for security issues, and do not use the forms — a vulnerability report should not sit in a general intake queue. Our disclosure policy at /responsible-disclosure sets out the scope, the rules of engagement, where to send a report, and what you can expect back: acknowledgement within 2 business days, a triage update within 7 days, and an aim to remediate critical issues within 30 days. The same contact is published machine-readably at /.well-known/security.txt.

12. Point of contact for users and authorities

Users, authorities, and courts can reach us at [email protected]. We accept correspondence in English. We monitor that address on Indian business days and it is the single electronic point of contact for everything on this page. The forms above feed the same queue and the same people.

We have not designated a separate mailbox for authorities, appointed a representative in the European Union, or published a postal address. Where a law requires a designated contact point or an established representative, treat [email protected] as the route to us and say in your first message what you need and under which law, so we can route it properly.

For data protection questions — access, correction, deletion, or a complaint about how we handle personal data — use /privacy-policy, which sets out those rights and the same address.

13. Things this page does not cover

Two common cases go elsewhere:

• Billing, refunds, and disputed charges: email [email protected]. See /terms-of-service.
• Content inside an app someone built with Vibely and hosts on their own domain, where we host nothing: we can only act on what we host. Report it to the operator of that app, and to their host.

14. Grievance Officer (India)

Grievance Officer (India, IT Rules 2021, rule 3(2)(a)): Benna Bala Krishna, Director, Mana Intelligence Private Limited. Contact [email protected]. We acknowledge a grievance within 24 hours of receipt and dispose of it within 15 days, which is what rule 3(2)(a) requires. A complaint under rule 3(2)(b) — content exposing a person's private area, showing them in full or partial nudity or in a sexual act, or impersonating them, including a morphed image — is acted on within 24 hours of the complaint. Content a court orders us to remove, or a government agency notifies us to remove, comes down within 36 hours under rule 3(1)(d).

This is the statutory contact required of an intermediary under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Use the routes above for a specific complaint — they reach the same office and carry the detail we need to act.